Ticket or Voucher refunds: There will be no refund on tickets if cancelled 3 days before the event. Tickets can be carried over to the next event date if cancelled at least 7 days before the event. A full refund can ONLY be granted if cancelled 10 days before the event date.
Refund and Returns on Products: Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Sale items: Only regular priced items may be refunded. Sale items cannot be refunded.
Refunds (if applicable): Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable): If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at mara@marab.co.za.
Sale items (if applicable): Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable): We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at mara@marab.co.za to arrange this.
Shipping: To arrange to return your product, please contact us on mara@marab.co.za. We will arrange for the couriers to collect the item from you. Please make sure you package it sufficiently so that it is not damaged or broken in transit, as we cannot refund you if the item arrives damaged.
The costs of the shipping will be deducted from your refund. We will advise of these costs before arranging the return. If you chose to return the item yourself please make sure it is insured, as we cannot be held responsible for items that do not reach us if we have not directly arranged the collection.
If you are approved, then your refund will be processed, within a certain amount of days.